Refund and return policy

 At Cherry Hosting, we value our customers and aim to deliver the most fast and secure web hosting experience. Your satisfaction is important to us, and this policy explains our approach to refunds, returns, and cancellations to ensure transparency and trust.

1. Overview

Our mission is to provide reliable, high-performance, fast, and secure web hosting for every user. However, if you are not completely satisfied with our services, we offer a fair and simple refund policy designed to protect your investment.

2. Eligibility for Refunds

Refunds are applicable only for specific hosting services purchased directly from Cherry Hosting. Please review the following terms:

• Refund requests must be submitted within 30 days of purchase.
• Only first-time purchases of hosting plans are eligible for refunds.
• Renewals, upgrades, or add-ons (such as SSL certificates, domains, or licenses) are non-refundable.
• Refunds will not apply if an account violates our Terms of Service or Acceptable Use Policy.

We are confident in the quality and reliability of our fast and secure web hosting and are committed to your satisfaction.

3. How to Request a Refund

To request a refund, please contact our billing department through your client portal or email us directly. Include your order ID, reason for refund, and any related details.
Once received, our team will review your request and process eligible refunds within 5–10 business days, depending on your payment method.

At Cherry Hosting, we prioritize a quick, transparent refund process to maintain your trust in our fast, secure web hosting services.

4. Non-Refundable Services

The following services are not covered under our refund policy:

• Domain registration or renewal
• Dedicated IPs
• Software or control panel licenses
• Migration or setup services

While these services are non-refundable due to third-party costs, they still meet the same quality standards as our fast and secure web hosting.

5. Service Cancellation

You can cancel your hosting plan at any time via your client dashboard. Your account will remain active until the current billing cycle ends, unless you choose to cancel immediately.

Before canceling, please ensure your website data is backed up. Our fast and secure web hosting platform ensures maximum data protection and server reliability, so you can manage transitions safely.

6. Policy Updates

Cherry Hosting may update or revise this Refund and Return Policy at any time. All updates will be published on this page, and it is your responsibility to review them periodically.

7. Contact Us

If you have any questions or concerns regarding this policy, please contact our support team.

At Cherry Hosting, we’re dedicated to providing the best fast and secure web hosting experience backed by honesty, performance, and security.